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Frequently Asked Questions

Can I pick up my order directly from the warehouse?

Yes, customers can arrange for a warehouse pickup, BUT first please call our shop to verify the availability of your order with our team. For all tents for pickup you MUST call to schedule pickup time and date. Make sure to reach out before coming to

How long does it take for an order to be fulfilled?

Order fulfillment times can vary based on product availability and shipping method. For items that are drop shipped and non 4x4 Colorado products there may be an additional wait time. If your order has not been fulfilled within the expected timeframe

How can I cancel my order?

To cancel your order, please contact us promptly. Note that cancellations for tent orders before shipping incur a 5% fee, and we do not accept returns for tents once they have been picked up or shipped. Non-tent 4x4 Colorado items carry a 3.5% cancel

When is my tent expected to be shipped?

We process tent orders in the order they were placed. Our tents are popular, please call for lead times. We are so excited to get you camping in your new RTT, all we ask is for your patience, we promise it's worth the wait!

When will I receive shipping information on my order placed during an expo or event?

If you placed an order during an expo or event, our team may be delayed in responding due to the event activities. However, we commit to answering all queries by the end of the business day following our return. For specific products such as tents, w

Can I request a specific shipping carrier for my order?

Yes, you can request a specific shipping carrier for your order. If you live in a rural area or have a preference for a certain carrier like UPS, FedEx, or USPS, please let us know at the time of your purchase. We will do our best to accommodate your

How will I receive shipping information for my order?

We will send you all the relevant shipping information for your order as soon as it's available to the provided email address. Keeping track of your order is important, and we strive to provide timely updates regarding the shipping status, including

What is the customer service phone number for further inquiries?

If you wish to speak with our customer service team for additional questions or support, please call us at 720-583-4599 Option 3 If you're experiencing difficulty connecting, double-check the number or try calling again later. If the issue persists,