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How do I start a return and handle the return shipping?
If you decide to return a product, you can return it to our warehouse at the provided address. Be aware that the return shipping costs are at the customer's expense. If you don't have a commercial shipping account, the shipping costs may be substanti
What should I do if I chose the wrong shipping option?
If you selected the wrong shipping option and need to change it, please reach out to us immediately. We will assist in making the necessary changes to your shipping preference and will send you an invoice for any additional charges if there is a pric
What should I do if there's an issue with the shipping company regarding my order?
If you receive questionable information from the shipping company or encounter issues with the shipping process, please inform us immediately with the details you've received. We will investigate the situation and provide you with assistance to resol
How should I proceed with a damaged rooftop tent latch and can I receive a replacement?
If your rooftop tent latch is damaged, please do not hesitate to reach out to us with details of the issue. We maintain a stock of replacement parts, and upon verification, we will endeavor to locate a suitable replacement latch for your tent. Should
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- Contact usContact us via email - one of our support agents will get back to you within 1-12 hours.
- Chat with usReach one of our support staff - we check these tickets constantly. We do have a smaller support staff so please allow 5-60 minutes for a response from a real human.
- Call usCall our support staff! We are available by phone Monday-Saturday 10:30A-6:30P MST
- Main Line: +1 720 583 4599