Install Guides
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How do I start a return and handle the return shipping?
If you decide to return a product, you can return it to our warehouse at the provided address. Be aware that the return shipping costs are at the customer's expense. If you don't have a commercial shipping account, the shipping costs may be substanti
What should I do if I chose the wrong shipping option?
If you selected the wrong shipping option and need to change it, please reach out to us immediately. We will assist in making the necessary changes to your shipping preference and will send you an invoice for any additional charges if there is a pric
What should I do if there's an issue with the shipping company regarding my order?
If you receive questionable information from the shipping company or encounter issues with the shipping process, please inform us immediately with the details you've received. We will investigate the situation and provide you with assistance to resol
How should I proceed with a damaged rooftop tent latch and can I receive a replacement?
If your rooftop tent latch is damaged, please do not hesitate to reach out to us with details of the issue. We maintain a stock of replacement parts, and upon verification, we will endeavor to locate a suitable replacement latch for your tent. Should
If I encounter an issue with my rooftop tent or need to purchase installation tools, can I get support and parts from your shop?
Should you face any concerns or technical issues with your rooftop tent, such as structural damage or mounting problems, our team is more than capable of offering support and supplying the necessary parts to address the complication. From recommendin
What are the floor dimensions for room annexes on rooftop tents and the ideal mounting height?
The room annexes for our rooftop tents roughly measure 7x7 feet, providing a generous area for additional shelter and space utilization. While the ideal mounting height for the tents is around 6 feet to optimize the size of the room annexes, the desi